Thank you for visiting and shopping at bluettipower.nz. BLUETTI aims to provide reliable and efficient shipping services. The following are the terms and conditions that constitute our Shipping Policy.
Shipping Fee & Time
Currently, we only ship orders within New Zealand. Orders delivered to rural or remote areas may incur additional shipping charges. If applicable, we will contact you separately to confirm the additional shipping fee before dispatch.
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Delivery usually takes 3–5 business days after dispatch. For rural or remote areas, delivery may take 5–9 business days. In case of unforeseen or uncontrollable delays, we will notify customers in advance.
We use Aramex, Fliway and other delivery services at our discretion. If no one is present at the delivery address, the courier may, at their discretion, elect to leave the parcel in a safe place at the premises, or they may instead opt to leave a calling card advising the nearest post office or depot where the item can be collected from. If a parcel is left in a safe place, it is considered delivered, and we are not liable for any loss or theft thereafter. Tracking details of your parcel will be emailed to you once your order has been dispatched, and it is the buyer's responsibility to actively monitor their parcel delivery using the provided tracking details.
Parcels that are damaged in transit must be reported to us within 24 hours of delivery via email, and accompanied by photographic evidence of the damage.
Missing or lost parcels must be reported within 30 business days from dispatch. Couriers will refuse transit damage and/or lost parcel claims beyond these time frames.
The displayed delivery time frames are estimates only. The actual delivery time is dependent on the shipping location, shipper's processing capacity and other unforeseeable factors i.e. nature disasters, accidents etc. While we will do our best to ensure timely delivery, delays may occur due to factors beyond our control.
How will my delivery be shipped?
Aramex and Fliway function as our logistics partners to ship out BLUETTI products, and the product will be shipped from Auckland, New Zealand.
Shipping Method: Orders weighing under 30 kg will be shipped via Aramex, while orders over 30 kg will be shipped via Fliway.
I ordered more than one item. Will they all be delivered at the same time?
Due to weight and size restrictions, bundled items may be shipped in multiple packages. Once an item has been shipped, you will receive a shipment notification email. For example, if you order Elite 300 bundle, it will be divided into 3 packages for delivery.
It’s normal that one package has arrived and another package is still in transit.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, once an order has been dispatched, we are unable to guarantee changes to the delivery address.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at sale-nz@bluettipower.com
